Description
We are a rental housing company dedicated to providing an exceptional rental experience to every resident who makes one of our houses or apartments their home. We believe that quality rental housing can unlock life’s potential, and this drives our thinking and our actions every day.
Founded in 1988 and listed on the Toronto Stock Exchange (TSX: TCN), Tricon owns over 30,000 single-family and multi-family rental homes across the United States and Canada, which we manage using an integrated technology-enabled operating platform. We are headquartered in Toronto, Ontario and have significant operations in Orange County, California, as well as approximately 20 other markets with a primary focus in the U.S. Sun Belt.
We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our investors and shareholders.
Job Summary
We’re looking for a talented Director of Operations who will be responsible for the overall operations of a portfolio of multi-family properties in our Toronto market. The Director will oversee the portfolio’s financial and operational performance including monitoring monthly financials, ensuring efficient operations and on-time reporting, managing and mentoring the onsite staff, as well as ensuring a positive experience for the residents, associates, and property owners in conjunction with the property leadership team. This person will need to be a influential leader with the ability to innovate processes and drive change.
Responsibilities
• Five to ten years of multi-family property management experience is required
• Prior experience in Yardi or another equivalent property management system is required
• Prior experience in multi-family high rise environment required
• Knowledge of P&L Statements, GL’s, budgeting, etc. is required
• Ability to make recommendations to the Asset Management team
• Ability to effectively interact with residents, suppliers, other associates, and clients
• Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
• Ability to relay technical concerns with adequate detail, quickly and accurately
• High degree of initiative and problem-solving ability
• Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
• Ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Ability to meet budgets and control costs
• Ability to write reports and business correspondence
• Strong interpersonal skills to effectively communicate with all levels of management
• Ability to cope and defuse situations
• Real Estate license is helpful, though not required
Requirements
• Bachelor’s degree
• Excellent communication skills both written and verbal
• Ability to work well using mobile office electronic tools
• Excellent math and financial acumen
• Demonstrated attention to detail
• Required to maintain a regular schedule which may require working overtime, weekends and non-traditional holidays
• Ability to travel including overnight
Founded in 1988 and listed on the Toronto Stock Exchange (TSX: TCN), Tricon owns over 30,000 single-family and multi-family rental homes across the United States and Canada, which we manage using an integrated technology-enabled operating platform. We are headquartered in Toronto, Ontario and have significant operations in Orange County, California, as well as approximately 20 other markets with a primary focus in the U.S. Sun Belt.
We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our investors and shareholders.
Job Summary
We’re looking for a talented Director of Operations who will be responsible for the overall operations of a portfolio of multi-family properties in our Toronto market. The Director will oversee the portfolio’s financial and operational performance including monitoring monthly financials, ensuring efficient operations and on-time reporting, managing and mentoring the onsite staff, as well as ensuring a positive experience for the residents, associates, and property owners in conjunction with the property leadership team. This person will need to be a influential leader with the ability to innovate processes and drive change.
Responsibilities
• Provide leadership, training, and development to assigned staff members to ensure optimum productivity; also responsible for staff recruiting, mentoring, and performance management as well
• Act as a training and quality control resource to guarantee proper workflow for all Property Management and Maintenance
• Demonstrate ability to understand and meet financial and operational goals set by Tricon Asset Management Team that meet Tricon Residential Standards
• Responsible for the properties annual budget, P&L statements, general ledger and creating necessary reports for Tricon Residential leadership in a timely and accurate manner
• Regularly inspect the property to ensure the highest level of curb appeal, office and maintenance operations, and competitive market positioning
• Oversee all aspects of leasing and marketing including setting appropriate marketing strategies to secure prospective residents, ensuring Tricon Residential website, property websites and associated marketing sites are up-to-date and well managed, and meeting occupancy and retention goals
• Monitor and influence resident engagement and ensure a high level of customer satisfaction
• Responsible for oversight of lease administration, rental collections, and delinquency
• Provide development and support to ensure single family homes and multi-family communities are delivered to Tricon Residential standards
• Provide strategy and feedback about new markets, potential acquisitions, and new building opportunities
• Respond to escalated resident complaints and issues and serve as liaison between residents and corporate office regarding the administration of common area maintenance and the enforcement of Tricon Residential rules and regulations
• Oversees site and office natural disaster and emergency evacuation plans
• Oversees the management of the property and associate safety records, property loss claims and risk management initiatives
• Oversees market assigned company initiatives, and works cross functionally with other departments to develop and implement process improvements and changes
• Other responsibilities as assigned by Asset Management team
Qualifications
• Five to ten years of multi-family property management experience is required
• Prior experience in Yardi or another equivalent property management system is required
• Prior experience in multi-family high rise environment required
• Knowledge of P&L Statements, GL’s, budgeting, etc. is required
• Ability to make recommendations to the Asset Management team
• Ability to effectively interact with residents, suppliers, other associates, and clients
• Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
• Ability to relay technical concerns with adequate detail, quickly and accurately
• High degree of initiative and problem-solving ability
• Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
• Ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Ability to meet budgets and control costs
• Ability to write reports and business correspondence
• Strong interpersonal skills to effectively communicate with all levels of management
• Ability to cope and defuse situations
• Real Estate license is helpful, though not required
Requirements
• Bachelor’s degree
• Excellent communication skills both written and verbal
• Ability to work well using mobile office electronic tools
• Excellent math and financial acumen
• Demonstrated attention to detail
• Required to maintain a regular schedule which may require working overtime, weekends and non-traditional holidays
• Ability to travel including overnight
This job is no longer active.